Privacy Policy
How we protect and handle your personal information with care and transparency.
Last updated: 06/12/2025
Our Commitment to Your Privacy
At KQ Creates, we believe in transparency and respect for your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and purchase our handcrafted embroidery pieces.
Information We Collect
Personal Information You Provide
- Name and contact details when you make a purchase
- Billing and shipping addresses for order fulfillment
- Email address for order confirmations and updates
- Payment information (processed securely through Stripe)
Automatically Collected Information
- Shopping cart contents (stored locally in your browser)
- Basic website usage data (pages visited, time spent)
- Device and browser information for technical functionality
How We Use Your Information
- Order Processing: To fulfill your purchases and provide customer service
- Communication: To send order confirmations, shipping updates, and respond to inquiries
- Legal Compliance: To meet our obligations under UK consumer protection laws
- Website Functionality: To maintain your shopping cart and improve user experience
Data Storage and Security
Local Storage
Your shopping cart is stored locally in your browser using localStorage. This data remains on your device and is not transmitted to our servers until you choose to checkout.
Payment Security
All payment processing is handled by Stripe, a PCI DSS compliant payment processor. We never store your payment card details on our servers.
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except:
- Payment Processing: Stripe processes payments securely
- Shipping: Delivery services receive necessary shipping information
- Legal Requirements: When required by law or to protect our rights
Your Rights Under GDPR
As a UK-based business, we comply with GDPR. You have the right to:
Access
Request a copy of your personal data
Rectification
Correct inaccurate personal data
Erasure
Request deletion of your personal data
Portability
Receive your data in a portable format
Cookies and Local Storage
Our website uses minimal data storage to function properly:
- Shopping Cart: Stored locally in your browser to maintain cart contents
- Essential Cookies: Required for website functionality and security
- No Tracking: We do not use analytics, advertising, or social media cookies
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order information is typically retained for 7 years as required by UK tax law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@kqcreates.com
Business: KQ Creates
Location: United Kingdom