Privacy Policy
How your personal information is collected, used and protected.
Last updated: 10/07/2026
Our commitment
KQ Creates respects your personal information. This policy explains what we collect, how it's used, and the rights you have when you visit the site or place an order.
What we collect
Information you provide:
- Name and contact details when you order
- Billing and shipping addresses, to fulfil your order
- Email address, for order confirmations and updates
- Payment information — processed securely by Stripe; we never see or store card details
Collected automatically:
- Your shopping cart, stored locally in your browser (not on our servers until checkout)
- Basic, non-identifying technical data needed for the site to work
How we use it
- To process and fulfil your orders and provide support
- To send order confirmations and shipping updates
- To meet our obligations under UK consumer and tax law
Security
Payments are handled by Stripe, a PCI-DSS-compliant processor. We apply appropriate measures to protect your data against unauthorised access, and we never sell or trade it.
Sharing
We only share your information where needed to run the shop:
- Stripe, to take payment
- Delivery services, to ship your order
- Where required by law
Your rights (UK GDPR)
You can request access to, correction of, or deletion of your personal data, and ask for a portable copy. Order records are kept for around 7 years as required by UK tax law.
Contact
Questions, or want to exercise your rights? Please get in touch via the contact page.